A recent Construction Industry Institute study forecast that construction companies opting to forgo total quality management (TQM) practices would face, at the least, very strong head winds over the next five to ten years.
What is Total Quality Management?
TQM, the concept of customer satisfaction through quality processes and continuous improvement, was developed by Dr. W. Edwards Deming after WWII, and was successfully used by the Japanese to become an industrial giant. The very strong trend in both government- and private-sector construction contracting is the pre-qualification of contractors with the result that mediocre performance by a company begins to significantly reduce its market opportunities. On the flip side, excellent performance, which improves schedule and cost performance, enhances the contractor's position in the marketplace, as well as its profit/loss statement.
This 90-minute CD program will show you:
- Elements of a TQM program
- Why successful construction companies become and stay successful
- Elements for intracompany, intercompany and industry-wide TQM
- Reasons TQM programs fail
- How TQM programs can be implemented on a cost-effective basis with real short-term and long-term results
- The importance of the Pareto Principle in TQM
- The role of measurement in TQM
- And much, much more!
Who Will Benefit from This Program?
If you are the owner, design team, contractor, subcontractor or supplier and will suffer financial detriment when project objectives are not met, this is a must-attend webinar for you. This program is for all levels of construction professionals, but the medium-size contractor and the contractor that self-performs most of its work perhaps will receive the greatest benefit.
Your Presenter:
Thomas Frisby
The Frisby Group
Tom Frisby is the owner of The Frisby Group, a construction consulting firm which has more than 50 years’ experience in construction dispute resolution, troubled projects, and project management and delivery system innovation. He is an attorney with engineering, construction, and financial background and is a certified Mediator in South Carolina. He has been responsible for the resolution of disputes on such signature projects as The Aloha Stadium, the Central Arizona Project, the Reef Runway, the first precast barge "glued together" with exoxy for development of liquid propane in the Java Sea, the Medical University South Carolina and countless others. He has provided project oversight for major projects such as the Duke Energy Pump Storage Project and has served as a partnering facilitator for projects for the DOE, COE, Clark County Sanitation District, and the Marine Corps at Quantico.
He has served as Chairman of a DRB for the Texas Department of Justice. He is a frequent speaker at the national seminars and has conducted seminars in Canada, Guam, Grand Cayman and throughout the nation. He is an author and has published for R.S. Means and Federal Publications. He has represented major construction companies as well as designers such as Minoru Yamasaki, who was the architect for the World Trade Center. He also represented PP&L after Pennsylvania deregulated power and assisted in the development of its Energy Management Services Division. A major mission of his firm is the avoidance of claims through the improvement of the design and construction process. |
