On Demand Webinar


Common Mistakes That Cause Claims & Disputes

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Common Mistakes That Cause Claims & Disputes
Presented by:
James G. Zack, Jr. & Steven A. Collins

When asked about the most common causes of construction claims, owners and contractors will likely recite a lengthy list including changes, delays, site conditions, lost labor productivity, etc. However, a recent global survey of the top five causes of claims found that contract administration issues are the largest cause of claims. The Navigant Construction ForumTM has determined that contract administration issues are not caused solely by one party to the contract but rather are caused by both owners and contractors.

This webinar identifies the top ten mistakes owners make that cause claims, as well as the top ten contractor mistakes that give rise to disputes. With each, the expert presenters will share practical advice on how to avoid such mistakes.

Listen to this information-packed recorded webinar to learn about:

  • Risks due to the failure to settle delays as they arise
  • How and when RFI’s are used to correct errors or redesign the project. Owners will learn how to deal with RFIs properly to avoid claims
  • Problems arising because of discouraging written notices. Owners will understand the risk of waiver when they object to submittal of written notices from contractors
  • The risks of proceeding with changes without a written change order. Owners will become aware of the risk of giving verbal direction for contractors to proceed with changes without written change orders
  • Challenges that occur when time and cost damages are not tracked separately from base scope time and costs. Contractors will discover the risk of not tracking time and costs of changes separately
  • Contractors will be aware of the danger of not creating a well thought out baseline schedule and issuing accurate schedule updates
  • Both owners and contractors will be provided with a series of lessons learned designed to help both sides avoid such mistakes
 Who Will Benefit?

This presentation is a must if you’re a project owner or owner’s representative, or a contractor project manager, project sponsor, or project controls professional. Likewise, construction managers and design professionals performing services during construction will benefit.

This event features key insights from our knowledgeable construction experts:

James G. Zack, Jr.
Executive Director, Navigant Construction Forum

Jim is the Senior Advisor to and former Executive Director of the Navigant Construction Forum. The Forum strives to be the construction industry’s resource for thought leadership and best practices on avoidance and resolution of construction project disputes globally. Formerly he was the Executive Director of Corporate Claims Management for Fluor Corporation, one of the world’s largest publicly owned engineering, procurement, construction and maintenance (EPCM) contractors working in the areas of energy, chemicals, infrastructure, manufacturing, life sciences and mining. Mr. Zack was previously Vice President of PinnacleOne and the Executive Director of the PinnacleOne Institute and a Senior Construction Claims Consultant for CH2M HILL, Inc. Mr. Zack has, for nearly 40 years, worked on both private and public projects. In the construction claims field, he is a recognized and published expert in mitigation, analysis and resolution or defense of construction claims and disputes.

Steven A. Collins
Director in Navigant's Global Construction Practice, Navigant Consulting

Mr. Collins possess more than 28 years of diverse construction and consulting experience. His broad range of construction experience encompasses direct management of large complex projects as well as diverse construction consulting experience. Mr. Collins assists owners, developers, government agencies, contractors, subcontractors, and sureties on a wide variety of capital projects. His advisory consulting experience includes Critical Path Method (CPM) schedule development and analysis, Government Contract and Federal Acquisition Regulation (FAR) compliance assistance, and contemporaneous project risk management services. His dispute resolution experience includes the preparation and analysis of various complex delay, acceleration, loss of productivity, disputed extra work and professional liability claims. He has qualified and testified as an expert in scheduling and delay and damages analysis in jury and bench trials, arbitrations, depositions and hearings in U.S. courts and before special administrative panel proceedings. Mr. Collins' experience includes construction projects around the world including North America, Europe, the Middle East, Afghanistan, Egypt and India.

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